Summary

Enthusiastic, organized self-starter with professional experience in the trade show and publishing industries. 
Multitask and meet individual, department and company goals in high-pressure work environments.  Willingness 
to go the extra mile in finding solutions to problems while displaying excellent customer service skills.

Skills

• MS Office Suite (Word, Excel, PowerPoint, Outlook and Access)
• Lotus Notes
• Oracle 11i
• ACT!
• Peachtree Complete Accounting
• three company-specific databases

Experience

ABC Lawnmower, Inc.; Waltham, MA					2005-Present
Sales Support Associate

• Provided sales support to five sales representatives based at company headquarters, three representatives at 
the Tucson, AZ regional office, four United States field representatives and three representatives based in 
Europe.
• Served as the main contact for customer inquiries, including maintenance agreements, billing issues and 
software installation problems.
• Assisted CFO with accounts receivable functions.
• Accurately reported daily and monthly revenue directly to the president/CEO, CFO and North American 
Sales manager and posted sales figures on company intranet site. 
• Created sales fulfillment spreadsheet as a reference guide for Sales Operations team.

Smith Business Information; Burlington, MA				2003-2005
Advertising Services Coordinator

• Provided sales support to ten field sales and two inside sales representatives.
• Contacted advertisers monthly regarding artwork deadlines, forwarded advertising specifications and fielded 
billing questions.
• Accurately reported revenue and advertising sales to publishers, sales representatives and Production 
department. 

Special Events, Inc.; Wilmington, MA					1997-2003
Order Management Group Representative (2002-2003)

• Researched exhibitor and contract history during order entry conversion from Oasis to Oracle. 
• Assisted Accounting Department in identifying misapplication of funds during data conversion.
• Continuation of Event Marketing Specialist duties, with added responsibility of assisting with exhibit space 
contract administration.    

Event Marketing Specialist (1999-2001)

• Generated leads for event marketing sales team consisting of ten sales representatives, resulting in $10.5 
million in revenue for Fall 2000 event.
• Administered contracts for sponsorships, advertising space, billboards and promotional materials.
• Forwarded advertising specifications to buyers and provided follow-up information to Marketing Department.
• Tracked payment plans for key accounts and sponsorship packages.
• Created sponsorship package form for order entry submissions.

Sales Services Coordinator (1997-1999)

• Provided sales support to thirty Fall and CRM/Support Services exhibit space sales representatives.
• Coordinated mass mailings of exhibit description and guest tickets forms and assisted trade show participants 
with their submission.
• Tracked receipt date of forms and played key role in delivery of components.
• Supervised call center team with submission date reminders.

Education

The Career Place; Woburn, MA (Middlesex Community College)
WorkSmart/Microsoft Office Specialist Certificate 2004

Bridgewater State College; Bridgewater, MA
B.A., Communication Arts & Sciences 1996