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The Career Place is a member of the Massachusetts One-Stop Career Center Network.

WorkSmart
Customer Service Training

Is your Unemployment Insurance running out? If so, you may meet income guidelines to attend WorkSmart free of charge. To inquire about your eligibility, call Rosemary Beaudry at 781.932.5525, or email rbeaudry@detma.org.

Customer Service training now available at The Career Place!

Prospects for obtaining a job in customer service are expected to be excellent, with more job openings than jobseekers. Bilingual jobseekers, in particular, may enjoy favorable job prospects. In addition to many new openings occurring as businesses and organizations expand, numerous job openings will result from the need to replace experienced customer service representatives who transfer to other occupations or leave the labor force.*
*Source: U.S. Department of Labor

What:  Four-week, 20-hour instructor-led training
When: 
Four-weeks, 4-sessions
The program is repeated throughout the year.
A program begins Friday, May, 9
and runs Fridays - 9 to 2*
  *Check our calendar for schedule updates.
Where:  The Career Place
Price:  $150
  WorkSmart may be free to you if you meet income eligibility guidelines. To inquire about your eligibility, contact Rosemary Beaudry at 781.932.5525, or rbeaudry@detma.org.
Register: Preregistration is required.
To register, please contact Kathy Andre at 781.932.5523, or email kandre@detma.org.

Through class activity and hands-on computer sessions, participants will discuss and develop customer service skills required for face-to-face meetings and phone contact. They will learn effective methods to guide and control a phone call, and will develop techniques to create a positive first and lasting impression. Through role-playing and practical situations, students will become skilled in communicating effectively. This course will increase their understanding of various customer types and learn how to assess customer needs. Leading the class will be Jan Romano, an instructor at TCP who brings over 22 years' experience in corporate training and Adult Education programs to the classroom.

The course outline includes...

  • What is customer service?
  • Who is the customer?
  • What types of customers are there?
  • What do customers want?
  • How to keep customers coming back?
  • Why do you lose customers?
  • How do you satisfy customer needs?
  • How to handle confrontation

For more information, or to register, contact Kathy Andre at 781.932.5523, or email kandre@detma.org